Refunds & Returns

Returns Policy

Kewco Bathroom Products Pty Ltd must be informed of damage within 24 hours of receipt of goods.
Under Australian law, we will accept the return of goods that are damaged or faulty or if the purpose for which they were intended was misrepresented to you at the time of purchase. We are not obliged however, to accept the return of goods if the purchaser simply has a change of mind after the purchase date, or makes a wrong selection.
It is the responsibility of the purchaser, prior to ordering, to ensure that the product they have purchased is entirely suitable for the purpose for which it was purchased.
Kewco Bathroom Products Pty Ltd strictly enforces the policy of not accepting the return of goods unless prior consent has been given.
Under no circumstances will Kewco Bathroom Products Pty Ltd accept the return of custom made goods.
Any pre-arranged returns we accept are subject to a 20% restocking / repackaging fee.

A full refund, exchange or repair of goods will be considered under the following circumstances:

The Product is proven faulty
The product is not as described by supplier specifications
The product does not function as per the appropriate technical specification